SHIPPING & RETURN POLICY

SHIPPING

 

Please note this terms before placing an order.

By placing an order you agree to be bound by the terms and conditions set out below:

 

  1. All prices are given in Swiss francs. 

  2. We will immediately process your order as soon as we get the exact amount of money including shipping costs. Please note: Working days are Monday through Friday during hours of business  (9am to 5pm) excluding national holidays.

  3. Violet Eklund accepts payment made via Credit Card and Bank Transfer We will send you Violet Eklund’s bank details by email

  4. Any costum-taxes have to be paid by the costumer.

 

We ship from our home base here in Zürich.

We can ship to any address in the world. We are using SwissPost as our shipping courier. Offering both standard and priority shipping.

 

The pricing for each category is as follows: 

 

Domestic Shipping (2-5 Days of Expected Shipping):

 

  • Small Letter       CHF 3.50

  • Small Package  CHF 5.00

  • Large Package  CHF 9.00

European Shipping (up to 1 Week of Expected Shipping):

  • Small Letter   CHF 6.00

  • Small Package  CHF 15.00

  • Large Package  CHF 30.00

 

Please check your order immediately after receipt.

 

 

RETURNS

 

All of our products are produced in extremely limited productions runs.

 

Therefore please note: 

 

It is possible to return products from the Ready to wear collection within 2 days after receiving your items (date of postal stamp). 

But exclusively and only products from the Ready to wear collection.

 

To do so please send us an Email at

info@violeteklund.com and we will get back to you as soon as possible with instructions on what to do next and the delivery address based in Zürich, Switzerland.

 

Please note:

 

  1. You will be responsible for return costs.

  2. The product must be in their original condition: unworn, unused, unwashed, with all additional materials like price tags and labels still on.

 

 

The return of the product will be rejected if:

 

  1. There are traces of use.

  2. If the product is returned without the original packaging and labels.

  3. The email has to be sent within 2 days of delivery.

  4. The return shipping will not be accepted if the 2 day deadline for sending an email to us has been exceeded.

 

 

MONEY REFUND

 

As soon as we receive your return, you will be notified by email. Within 14 days of receipt you will receive a full refund.

 


Please note:

 

All products from the Unique collection cannot be refunded.